Thanks for replying SavageHam.
I have a physical disc copy of the game and used an ethernet cable to download and install the updates and installation. Trying to reboot the console hasn't worked as well. Using a different Gamertag on my console didn't work either. I haven't been able to try if it works with my Gamertag on another console, yet. I'm still very confused why this is happening because all my friends don't have the same issue.
Do you know of anything else that might help resolve the problem?
Thanks,
Zaha